Warranty Policy
This policy explains how manufacturer warranties, warranty claims and Australian Consumer Law rights work for products purchased from Kwickshop.
Keep your invoice
Your Kwickshop order confirmation or tax invoice may be required for warranty support.
Assessment may be needed
Some products need manufacturer, supplier or authorised repairer assessment before a remedy is confirmed.
Misuse not covered
Damage from misuse, accidents, liquid damage or unauthorised repair may not be covered.
1. About this policy
This Warranty Policy applies to eligible products purchased from Kwickshop, including electronics, smartphones, gaming products, furniture, home appliances, power tools and package deals.
Warranty coverage may vary by product, brand, manufacturer, supplier and product category.
2. Manufacturer warranty
Many products sold by Kwickshop include a manufacturer warranty. The warranty period and warranty conditions are usually provided by the product manufacturer.
- Some products may need to be returned to the manufacturer or authorised service centre.
- The manufacturer may require proof of purchase, serial number and fault details.
- Warranty timeframes may vary by brand and product type.
- Kwickshop may help guide you, but warranty decisions may be made by the manufacturer or authorised assessor.
3. Australian Consumer Law
Products sold in Australia may come with consumer guarantees under Australian Consumer Law. These guarantees may apply regardless of any manufacturer warranty.
If a product fails to meet a consumer guarantee, you may be entitled to a remedy depending on whether the issue is major or minor and the circumstances of the purchase.
4. What warranty may cover
Warranty or consumer guarantee support may apply where a product has a manufacturing fault, fails under normal use, does not match the description, or does not perform as reasonably expected.
- Manufacturing defects.
- Electrical or mechanical faults under normal use.
- Faults that appear within the relevant warranty or reasonable product life period.
- Products that do not match the description or agreed specification.
5. What may not be covered
Warranty support may not apply where the issue is caused by customer damage, misuse, abnormal use or unauthorised handling.
- Accidental damage, drops, cracks or impact damage.
- Liquid damage or exposure to moisture where not intended.
- Misuse, neglect or failure to follow product instructions.
- Unauthorised repair, modification or software changes.
- Normal wear and tear.
- Damage caused by incorrect installation, assembly or storage.
- Missing serial numbers, altered labels or tampered products.
6. Warranty claim process
- Contact Kwickshop with your order number and product details.
- Describe the issue clearly and provide photos or videos where possible.
- Provide serial number, model number and proof of purchase if requested.
- Follow our return, inspection or manufacturer assessment instructions.
- Wait for assessment before arranging repair, replacement or refund.
7. Remedies
Depending on the product issue, assessment result and applicable law, the remedy may include repair, replacement, refund, spare part support or another reasonable solution.
Kwickshop will not refuse a remedy that is required under Australian Consumer Law.
Need warranty support?
Contact us with your order number, product name, fault details and photos or videos of the issue.
Last updated: July 2026. Kwickshop may update this policy from time to time to reflect changes in our business, finance provider requirements or applicable laws.