Shipping & Refund Policy

1. About this policy

This Shipping & Refund Policy applies to products purchased from Kwickshop Australia, including electronics, smartphones, gaming products, furniture, home appliances, power tools, BBQ products and package deals.

Kwickshop sells different types of products, including small parcel items and large bulky products. Shipping and refund handling may vary depending on the product type, stock availability, supplier involvement, delivery partner, finance approval and customer location.

2. Order processing before shipping

Before an order is shipped, Kwickshop may need to confirm payment, finance approval where applicable, stock availability, customer details and delivery information.

• Orders are processed after payment or finance approval is confirmed.
• Finance orders are not generally shipped until the finance provider confirms approval and payment arrangements.
• Some orders may require identity, address, product or delivery confirmation.
• Bulky items may require supplier coordination or booked delivery.
• If an item is unavailable or delayed, Kwickshop may contact the customer with available options.
• Kwickshop may hold or cancel an order if payment, finance approval, stock or delivery details cannot be verified.

3. Shipping timeframe

Kwickshop generally ships products within 3 to 4 working days after order confirmation, payment confirmation, stock availability and any required order checks are completed.

In some cases, dispatch or shipping may take up to 7 to 9 working days. This may happen due to supplier processing, stock movement, bulky product handling, courier delays, regional delivery locations, order verification, finance approval requirements or other circumstances outside Kwickshop’s direct control.

4. Delivery after dispatch

Once an order has been dispatched, delivery time depends on the courier, freight provider, delivery address, product size and delivery network conditions.

Metro areas may receive delivery faster than regional or remote areas. Bulky items, furniture, appliances and package deals may require extra handling, supplier coordination or delivery booking.

5. Delivery fees and additional charges

Delivery fees may vary depending on product type, product size, weight, delivery address, courier cost and whether special handling is required.

Where a delivery fee applies, it will be shown at checkout or confirmed before the order is completed where possible. Additional charges may apply for bulky items, remote areas, difficult access, missed delivery, redelivery, storage or incorrect delivery details.

6. Bulky items and delivery access

Furniture, large appliances, BBQ products and package deals may require special delivery handling. Customers must make sure the delivery location is safe and accessible.

• Delivery may be to the front door, ground floor or safe access point unless otherwise agreed.
• Installation, assembly, connection or old product removal is not included unless clearly stated in writing.
• Customers must check that the product can fit through doors, lifts, stairways and access areas.
• Extra fees may apply for difficult access, stairs, missed delivery, redelivery or storage.
• If safe delivery cannot be completed, the order may be delayed or additional charges may apply.

7. Customer delivery responsibility

Customers are responsible for providing correct delivery information and being available for delivery where required.

• Provide the correct name, phone number, email address and delivery address.
• Respond to delivery calls, messages or booking requests.
• Make sure someone is available to receive the order if required.
• Notify Kwickshop as soon as possible if delivery details need to be updated.
• Check the product and packaging on delivery where possible.

8. Damaged, missing or incorrect delivery

Customers should inspect the order as soon as reasonably possible after delivery. If the item arrives damaged, incorrect or with missing parts, the customer should contact Kwickshop quickly with the order number and clear photos.

• Take photos of the product and packaging.
• Keep the original packaging until the issue is resolved.
• Do not install, assemble or use a damaged product unless instructed.
• Report visible transit damage as soon as possible.
• Provide videos where useful for electronic, appliance or power tool issues.

9. Refund requests

Refund requests are assessed based on the reason for the request, product condition, order status, evidence provided and applicable Australian Consumer Law requirements.

Kwickshop is not required to provide a refund simply because a customer changes their mind, finds the item cheaper elsewhere, chooses the wrong product, no longer wants the product, or no longer needs the product.

10. Refunds for faulty or problem products

If a product has a fault, is unsafe, is not as described, or does not meet a consumer guarantee, Kwickshop will handle the matter in accordance with Australian Consumer Law.

Depending on the issue, product type and assessment result, the available remedy may include repair, replacement, refund or another solution required by law.

• Kwickshop may request photos, videos, serial numbers or fault details.
• Some products may need inspection or testing.
• Some products may require supplier, manufacturer or authorised service assessment.
• Refunds may not be approved until the product issue has been assessed.
• If the issue is caused by misuse, accident, liquid damage, incorrect installation or unauthorised repair, a refund may not be available.

11. Refunds for change of mind

Kwickshop does not generally offer refunds for change of mind. This includes situations where the customer orders the wrong item, changes their decision, finds another product, finds a cheaper price elsewhere or no longer wants the product.

Kwickshop may consider a goodwill refund or exchange in limited cases, but this is at Kwickshop’s discretion and must be approved before the product is sent back.

• The product must be unused, unopened and in original resaleable condition.
• All packaging, manuals, accessories and bonus items must be included.
• Customer may be responsible for shipping, collection, restocking or handling costs where permitted by law.
• Opened electronics, used items, installed items, assembled items, special-order items, clearance items and supplier-direct products may not be accepted for change of mind.

12. Refund timing and method

Approved refunds will generally be processed using the original payment method where possible. Refund processing time may depend on the payment provider, bank, finance provider or order status.

Kwickshop may deduct or withhold amounts where permitted by law, including delivery fees, return freight, restocking or handling costs for approved goodwill/change-of-mind refunds.

13. Finance orders and refunds

If a product was purchased using finance or weekly payment options, any refund, cancellation or order adjustment may affect the customer’s finance agreement.

• Approved refunds may be paid to the finance provider where required.
• Customers may need to contact the finance provider about repayments, account balance, fees or cancellation.
• Finance fees already charged may be subject to the finance provider’s own terms.
• Kwickshop can assist with product and order matters, but finance account questions should be directed to the finance provider.

14. How to request help

Customers must contact Kwickshop before sending any product back or requesting a refund. Products sent without approval may be delayed, refused or returned where permitted by law.

• Contact us with your order number and product name.
• Explain the delivery issue, product issue or refund reason clearly.
• Provide photos, videos, serial numbers or delivery evidence where requested.
• Wait for Kwickshop instructions before returning any item.
• Keep the product and packaging safe until the matter is resolved.