Privacy Policy
This Privacy Policy explains how Kwickshop may collect, use, store and disclose personal information when customers visit our website, place orders, make enquiries or apply for finance through a third-party provider.
1. About this policy
Kwickshop respects customer privacy. This policy explains how we may handle personal information in connection with our website, customer service, orders, delivery, marketing, finance enquiries and related business activities.
2. Information we may collect
We may collect information that customers provide directly to us or that is generated when using our website.
- Name, phone number, email address and delivery address.
- Billing and order details.
- Product enquiry and customer support information.
- Payment status and transaction references.
- Finance enquiry information where relevant.
- Website usage data, cookies, device data and analytics information.
- Marketing preferences and communication history.
3. How we use personal information
We may use personal information to operate our business, process orders and provide customer support.
- Process orders, payments, deliveries and returns.
- Respond to enquiries and customer service requests.
- Verify order, delivery or payment details.
- Assist with warranty, refund or repair requests.
- Improve our website, products and customer experience.
- Send marketing communications where permitted.
- Comply with legal, regulatory, fraud prevention and security obligations.
4. Finance provider information
If a customer chooses to apply for finance, they may be directed to a third-party finance provider such as humm90. The finance provider may collect, use and assess information under its own privacy policy, credit assessment process and terms.
Kwickshop does not control the finance provider’s credit decision. Customers should read the finance provider’s privacy policy and finance terms before applying.
5. Disclosure of information
We may disclose personal information where reasonably necessary to provide our products and services.
- Delivery partners, couriers and logistics providers.
- Payment processors and fraud prevention providers.
- Finance providers where the customer chooses a finance option.
- Product suppliers, manufacturers or repair agents for warranty support.
- IT, website, hosting, email and analytics service providers.
- Professional advisers or authorities where required by law.
6. Cookies and website analytics
Our website may use cookies and analytics tools to help us understand website performance, improve customer experience, remember preferences and support advertising or remarketing.
Customers may manage cookies through their browser settings, although some website features may not work correctly if cookies are disabled.
7. Security of personal information
Kwickshop takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No online system can be guaranteed completely secure. Customers should keep account details, passwords and finance login information confidential.
8. Access, correction and contact
Customers may contact Kwickshop to request access to or correction of personal information we hold, subject to any legal restrictions.
If you have a privacy question or complaint, please contact us using the details on our Contact page.
Privacy question?
Contact Kwickshop if you want to ask about your personal information or privacy preferences.
Last updated: July 2026. Kwickshop may update this policy from time to time to reflect changes in our business, finance provider requirements or applicable laws.